Frequently Asked Questions (FAQs)
Helpful answers to common questions
Shipping & Postage
Merchant Campbell aims to reduce our carbon footprint and uses recycled packaging wherever possible and strives to reduce the amount of paper and packaging generated. Our cards are made from cotton paper, a by-product of cotton waste and we use recycled or eco-bubble wrap.
We ship Australia wide and use Australia Post Parcel, unless Express Post shipping has been selected. Please allow 2–3 working days for delivery to metropolitan areas for orders placed within business hours. For regional locations, WA and sale orders, please allow up to 3–10 working days.
If you have selected Express Post shipping, assuming your address lies within the Express Post network and you have purchased within business hours (see below), Express Post orders will arrive in 1–2 business days.
We recommend shipping to your daytime address where applicable. Orders are dispatched on business days and during business hours, Monday– Friday, 10am–5pm AEST.
Merchant Campbell prioritises fast dispatch for online customers. Due to our regional location, delivery times listed above are an estimate only and we will not be liable for any delay in delivery. All orders placed on a Public Holiday will be dispatched the following business day.
Small Homewares: The estimated shipping time for small homewares is approximately 2 to 10 days.
Clothing: The estimated shipping time for clothing is approximately 2 to 7 days.
Large Homewares & Furniture: The estimated shipping time for large homewares and furniture is approximately 2 to 15 days.
It's important to note that these timeframes are general guidelines and may vary depending on factors such as location, shipping method, and any unforeseen circumstances. If customers have any specific questions or concerns about their orders, it's best to contact us.
Exchanges or returns
Merchant Campbell strives to provide our customers with goods of the highest quality.
We are happy to offer your choice of store credit, refund or exchange on full-priced items that are returned within 14 days of receipt of purchase. Shipping and handling charges will remain your responsibility. Alternatively, you may return or exchange online purchases, upon approval, at no cost to you, by bringing them into the store. To be eligible for a return, products must:
- Have original tags attached and, when applicable, remain in original packaging
- Be unwashed and unaltered
- Be returned within 14 days of delivery date
- Include the original invoice or receipt as proof of purchase
Alternatively, Merchant Campbell will provide you with a refund at our discretion in the unlikely event that items:
- Are faulty (unless caused by you)
- Have been incorrectly described
- Are different to the goods that you ordered
For more information on our returns policy please click here.
Can I pre-order or custom order an item?
At Merchant Campbell, we have the capability to source or custom make a wide range of furniture and homeware pieces tailored to fit your unique space. If you have a general idea in mind but are unsure of the specific item you're looking for, our team can assist you in sourcing the perfect piece. Simply reach out to us using the contact form below or email us at email@example.com with the details, and we will be more than happy to provide you with a quote.
To ensure we offer you the best options available, we regularly embark on buying trips overseas. If we're sourcing a specific piece or item for you, we kindly request that you stay accessible via WhatsApp during our travel period. Being able to contact you directly is essential for a smooth purchasing process. In the event that we are unable to reach you, it may hinder our ability to proceed with the purchase of your order.
Careers at merchant Campbell
At Merchant Campbell, we take pride in our distinctive collection of furniture and homeware pieces that seamlessly combine style, quality, and functionality while aligning with our ethos and shop values. We highly value individuals who exhibit dedication, attention to detail, and a strong commitment to providing exceptional customer service.
At Merchant Campbell, we curate a distinctive collection of furniture and homeware pieces that embody style, quality, and functionality. Our dedication to our ethos and shop values is what sets us apart. We take pride in delivering exceptional customer service, and we're always on the lookout for individuals who share our passion.
If you possess a keen eye for detail, have a flair for interiors, excel in sales, or thrive in providing top-notch customer support, we believe you could be a perfect fit for our team. Every role at Merchant Campbell plays a crucial part in our overall success, and we value individuals who exhibit dedication, attention to detail, and a strong commitment to customer satisfaction.
Joining our team means being part of a collaborative and inspiring work environment where your skills and expertise are valued. We encourage professional growth and provide opportunities for advancement within the company.
If you are interested in becoming a part of our team or believe you have what it takes to contribute to our success, we would love to hear from you. Please visit our contact page and reach out to us with your resume and any relevant information.